Irate internet users, some without service for days, say they’re caught in a web of service provider incompetence.
Customers of both Verizon Fios and Optimum vented angrily Saturday on Twitter about phone calls left on hold, disconnected or ignored in the days since Tropical Storm Isaias knocked them off the internet. Others were simply waiting for their televisions to turn back on.
“My internet has been out for 5 days!” began one frustrated Optimum user in a typical tweet. “What are you doing? It took until today to get a live person to schedule someone to help.”
Others complained they were unable to work from home without internet access, while small businesses dependent on internet payments found